Shipping & Handling

Shipping & Handling – Zehvara

Effective Date: May 25, 2026

Welcome to Zehvara.
This Shipping & Handling Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During sales, promotions, or peak seasons, processing times may be slightly delayed.

2. Shipping Locations

Zehvara currently ships across:

  • United Arab Emirates (UAE)
  • GCC Countries
  • Selected International Locations

Shipping availability may vary depending on the destination.

3. Estimated Delivery Time

UAE Deliveries

  • Standard Delivery: 2–5 business days

International Deliveries

  • Estimated Delivery: 5–12 business days

Delivery times are estimates and may vary due to customs clearance, courier delays, weather conditions, or other unforeseen circumstances.

4. Shipping Charges

Shipping fees are calculated at checkout based on:

  • Delivery location
  • Package weight
  • Shipping method selected

Free shipping promotions may apply on eligible orders.

5. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email
  • Tracking number and courier details

Customers can track their shipment using the courier tracking link provided.

6. Customs & Import Duties

For international orders:

  • Customs duties, taxes, and import fees may apply depending on your country’s regulations.
  • These charges are the responsibility of the customer.

Zehvara is not responsible for customs delays or additional import charges.

7. Failed Deliveries

If a delivery attempt fails due to:

  • Incorrect address
  • Unreachable customer
  • Refused delivery

additional shipping charges may apply for re-delivery.

8. Damaged or Missing Packages

If your package arrives damaged or items are missing:

  • Contact us within 48 hours of delivery
  • Provide order details and supporting photos if applicable

We will review and assist accordingly.

9. Shipping Delays

While we strive to deliver orders on time, Zehvara is not liable for delays caused by:

  • Courier partners
  • Customs clearance
  • Natural events
  • Public holidays
  • Force majeure situations

10. Contact Us

For shipping-related inquiries, please contact:

Zehvara
Email: support@zehvara.com
Website: www.zehvara.com